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Data management for telecom companies.

Leveraging data to transform business models, improve digital services, and enhance customer experiences

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Fueling digital transformation
for the world's largest CSPs

telecom

Cloud
migration

Move legacy data to the cloud for greater speed, accuracy, and savings.

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IT system modernization

Systematically retire legacy systems, to reduce costs and increase agility.

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Post-merger integration

Take advantage of network transformation opportunities.

Data-driven business
initiatives for CSPs

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Customer 360

Telco providers and operators are continually under pressure to rapidly roll out new personalized services.

At the same time, they are uniquely positioned to tap into their accumulated customer data to run highly-personalized and effective marketing campaigns, and deliver great customer service across all channels.

A Customer 360 consolidates customer data from all BSS and OSS systems into a high-performance, high-scale operational datastore. Customer data is then delivered to any application, in real time, to fuel the next best action with the customer - across all channels.

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Data migration

Data migration is a huge burden for IT teams. Years or decades of crucial business history of millions of subscribers and SKUs, means petabytes of stored data that must be carefully transformed from legacy systems to new, cloud-based applications.

Conventional migration solutions require sophisticated ETL approaches, and physical data transfers, which must be orchestrated in precious “downtime” moments when the data is not constantly changing – a near impossibility in today’s 24/7/365 business environment. 

A data product approach to telco data management allows for safe, cost-effective cloud data integration.

The K2View Data Product Platform , and patented Micro-Database™ technology, enable entity-based ETL, Reverse ETL, full SQL support, and row-level security in a distributed architecture – allowing for massive data transformations. It also allows for the quick deployment of cloud data pipelines without any downtime to the business – ensuring data integrity, across all systems, at all times.

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Data privacy management

The growing demand for new products and services, coupled with the introduction of new customer interaction channels, has driven massive application growth for most communications service providers (CSPs). With customer data fragmented across so many systems, maintaining data privacy has become more difficult than ever. 

As privacy compliance become more urgent, data privacy management has emerged as a leading CSP solution for automating customer data access requests (such as “Forget me”, “Provide me with my data”, “Port my data”, etc.) – thanks to its complete integration with any source data, flexible DSAR automation workflows, and data masking, and data tokenization, capabilities.

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Test data management

With enterprise data spread over so many systems, provisioning high-quality test data in a timely manner, and at scale, has become a key issue. New apps need to be tested and rolled out fast to meet telco customer expectations.

Test data management provides seamless access to the latest production data from any number of systems. It organizes and masks the data to suit your test cases, and then continuously tests it, in any environment. Test data is delivered on demand, in minutes, and with built-in data integrity – accelerating software development cycles, increasing agility, and reducing costs.

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Trusted by the Best

By enabling VodafoneZiggo to move with greater agility, K2View is helping us open up new opportunities for our business.

Reinhard Kreft,
IT Director, VodafoneZiggo
Customer 360
For customer care, self-service, field technicians
20 million
Customers
70% decrease
Service tickets
90% decrease
Service provisioning time

Additional telco data
management use cases

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Omni-channel
customer experience

With the K2View platform, CSPs can leverage data to create a profitable and seamless customer experience across all touch-points, even across those running on disparate systems.

As a result, customer care agents, in-store sales reps, and self-service portals can be more proactive, serve customers more rapidly, generate a superior customer experience, and create stronger brand loyalty.

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Network
transformation

The K2View platform enables operators to create a holistic, real-time view of the network and service, and correlate events across next generation and legacy systems – to transform networks, from a cost center, to a strategic business agent, and:

  • Assure service levels
  • Diagnose and remediate issues
  • Automate network functions
  • Deliver superior customer experiences

 

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microservice-automation
Microservice
automation

Telco IT teams know that unifying, normalizing, and componentizing their BSS and OSS data into microservices can help speed delivery, cut costs, and increase agility. 

The K2View platform provides a low-code/no-code framework within which CSPs can quickly deliver a trusted, holistic, and real-time view of customer and business data via microservices.

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the leading data management platform for telecom and media

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