Gain real-time customer insights, for more personalized and profitable interactions.
Identify and remediate operational bottlenecks early, before they amplify.
Define operating controls and thresholds, for quick response and resolution.
Operational intelligence is a category of real-time business analytics that delivers visibility and insight into data, streaming events, and business operations.
The combination of Data Product Platform, and patented Micro-Database™ technology, empowers operational intelligence by ingesting event and streaming data, then unifying, normalizing, and organizing it, in-flight. It serves this data to decisioning and ML engines in real time, to deliver insights that drive business outcomes.
The platform can be deployed to support a data mesh or data fabric – on premises, in the cloud (iPaaS), or across hybrid environments.
Embedded Operational Intelligence enables B2C enterprises to become hyper-personalized in engaging with their customers, at every touch point. By combining a 360 Customer View, with Reverse ETL, real-time decisioning can be applied to:
Operational intelligence is ideal for banks, insurance firms, and stock brokerages. Constantly changing prices, assets, and trends, coupled with a massive volume of transactions, make manual tracking and decision-making impossible.
Data Platform Platform ingests and unifies huge amounts of financial data from dozens of disparate internal and external sources, to protect sensitive financial data via data masking and governance.
In healthcare, Embedded Operational Intelligence can provide a real-time view of a patient’s medical history, drug prescriptions, allergic reactions to medication, immunization dates, and so on. This end-to-end perspective – coupled with the ever-changing availability of specialists, facilities, and medications – allows HMOs and medical practitioners to provide the most suitable treatments, drugs, and services to their patients, improving healthcare quality, while protecting patient privacy using data masking tools.
Deliver personalized cross-sell and up-sell recommendations in real time.
Flag transactions performed in close succession, but in different locations.
Match the right agent to the customer, based on the customer's intent and preferences.
Deliver personalized offers based on a customer's needs, preferences, and behaviors.
Benefits both you and your customers
Get a live demo of the K2View platform to assess its fit for your use cases.
Experience the power and flexibility of the K2View platform with a 30-day trial.
Experience the power and flexibility of the K2View platform with a 30-day trial.
