Operational intelligence for operational excellence.

The rewards of embedding operational intelligence into the business

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Elevating customer experience

Gaining on-the-spot customer insights, for more personalized and profitable interactions

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Reducing operational costs

Identifying and remediating operational bottlenecks early, before they amplify

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Tightening governance at scale

Defining business controls and operating thresholds, for quick response and resolution

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Operational intelligence for the real-time enterprise

Operational Intelligence (OI) is a category of real-time business analytics that delivers visibility and insight into data, streaming events, and business operations.

Operational intelligence solutions are enabled by K2View's operational operational data fabric, which ingests streaming data feeds and event data. This data is unified, normalized, and organized in real time into patented, high-performance Micro-Databases™ – one micro-DB containing all the data for every business entity that is analyzed.

The platform scales to manage hundreds of millions of micro-DBs, and serves the data to decisioning and ML engines to deliver insights that drive immediate action.

Operational intelligence use cases

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Real-time intelligence elevates customer experience

K2View Operational Intelligence enables B2C enterprises to become hyper-personalized in engaging with their customers, at every touch point. Equipped with a 360 Customer View, real-time decisioning can be applied to:

  • Anticipate and avoid churn, by understanding a customer’s sentiment at the time of interaction, based on recent journeys across touch points, transactions, and behaviors

  • Deliver the right sales offer to the right customer in the most appropriate channel, thereby improving campaign effectiveness and ultimately boosting sales

  • Reduce incoming call volumes at contact centers by proactively informing affected customers of an expected delay, power outage, or other correlated events

  • Provide credit scoring in milliseconds, to complete financial transactions more quickly
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Why financial institutions are banking on OI

Operational intelligence is ideal for banks, insurance firms, and stock brokerages. Constantly changing prices, assets, and trends, coupled with a massive volume of transactions, make manual tracking and decision-making impossible.

The K2View platform ingests and unifies huge amounts of financial data from dozens of disparate internal and external sources, to improve controls related to risk and data privacy management, as well as effective data governance and data quality.

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Improving patient care

In healthcare, K2View Operational Intelligence can provide a real-time view of a patient’s medical history, drug prescriptions, allergic reactions to medication, immunization dates, and so on. This end-to-end perspective – coupled with the ever-changing availability of specialists, facilities, and medications – allows HMOs and medical practitioners to provide the most suitable treatments, drugs, and services to their patients, improving healthcare quality, and providing better long-term care.

Additional Operational Intelligence use cases

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Web and mobile

Deliver personalized, real-time cross-sell up-sell recommendations 

Financial fraud detection

Flag transactions performed in close succession, but in different locations

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Intelligent call center routing

Match the right agent to the customer, based on the customer's intent and preferences

Hyper segmentation

Deliver personalized offers based on a customer's needs, preferences, and behaviors

Learn how K2View Operational Intelligence can benefit both you and your customers