Customer 360 Data Platform

An all-in-one customer data hub designed to turn fragmented data into a trusted customer view that's instantly accessible to all authorized data consumers.

3@3x

Real-time
data integration

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100's of
data connectors

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Customer
golden record

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Built-in
data governance

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No-code
tooling

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Customer 360 Data Platform
  • Customer data is ingested from the source systems and organized in the customer data hub by customer entities

  • Each entity's data is unified, cleansed, and masked - always ready for trusted use

  • Customer entities are kept fresh, according to your sync policies
  • Customer data is accessible in milliseconds. Ideal for real-time operational use cases

  • Customer 360 Data Platform serves as a single point of access to customer data, with built-in role-based access control (RBAC)

  • Data quality and compliance are enforced on the fly, to ensure that customer data is fully governed
  • Customer data can be virtualized, persisted or both - based on business needs - and requires minimal, commodity hardware, on-premises or on-cloud.
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Achieve customer 360 in weeks

Deliver fresh, clean, and complete customer data in real time, at massive scale

Customer 360 Real-time data integration

Real-time and always-fresh

Real-time data integration

  • Customer data is integrated and unified in real-time, without requiring any coding
  • Holistic view of the customer is comprised of all customer transactions, interactions, and master data
  • Customer data is continually synced based on your business needs
100s of connectors to all data sources

unlimited data sources

100s of connectors to all data sources

  • Out-of-the-box connectors to legacy systems, on-premise applications, and modern SaaS apps 
  • Integration to all database types: relational and non-relational DBs, structured and unstructured files
  • Custom connectors can be easily configured per need
Customer 360 golden record

single source of customer truth

Customer golden record

  • Customer data is matched, cleansed, and normalized into a complete golden record, in real time
  • "Golden Record" matching rules and thresholds are defined by SMEs, code free
  • Customer entities are assigned to a hierarchy, such as ‘Banking Household’ in real-time, according to configurable business rules
Built-in data governance

Data quality and compliance

Built-in data governance

  • Dynamic data masking and consent management for data privacy compliance
  • Data quality and compliance enforced on the fly to ensure that customer data is trustworthy
  • Token-based RBAC (Role Based Access Control) ensures customer data is only accessible to authorized data consumers
customer 360 Open, modular, flexible

Works in your tech stack

Open, modular, flexible

Code-free data transformation and data delivery

NO-CODE TOOLING

Code-free data transformation and data delivery

  • Built-in, no-code tools to define, test, and debug data transformations, with dozens of prebuilt functions
  • No-code web service generator, providing an API to customer data in any required response structure
  • Customer data is also accessible via SQL, JMS, CDC, and Kafka

whitepaper

Achieve Customer 360 success with a data product approach

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360 product tour

Get to Customer 360
in weeks

Connect and unify fragmented data into a real-time, trusted customer view, take the tour to see how
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K2view Customer 360

Platform key capabilities

Complete Data

Unified customer data: interactions, transactions, and master data

Real-Time Data

Real-time integration of structured and unstructured data

Data Orchestration

Data orchestration to unify and deliver trusted customer data services

Golden Record

Customer data matched, cleansed, and normalized into a Golden Record

Data Governance

Data masking and governance for data privacy compliance

Democratize Access

Customer data instantly accessible to authorized consuming apps

Data Services

Customer data services auto-generated, debugged, and deployed, in minutes

Data Privacy

Data encryption at the customer record level for maximum security

Learn more about Customer 360

Achieve Customer 360 success with a data product approach

GUIDE

Achieve Customer 360 success with a data product approach

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5 Steps to Building a Single Customer View

BLOG

5 Steps to Building a Single Customer View

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Key Customer 360 Use Cases, and How Data Products Support Them

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Key Customer 360 Use Cases, and How Data Products Support Them

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