K2view Concierge Consulting

With K2view Concierge Consulting, you'll benefit from:

• Strategic Guidance: Our experienced staff will work closely with you to understand your specific business challenges and help you develop a strategic roadmap for successful product adoption. You'll receive personalized recommendations and best practices to maximize the value of your investment.
• Customized Solutions: Our consultants will provide you with tailored solution guidance based on your unique requirements. Whether you need assistance with capacity planning, product installation, configuration, integration, architecture, data modeling or production on-boarding, our experts will deliver customized solution guidance to meet your business needs.
• Knowledge Transfer: Our consultants will share their in-depth product knowledge and industry expertise with your team, empowering them with the skills and knowledge they need to effectively use our products. This will help your team become self-sufficient in managing the K2view platform, reducing your dependency on external services.

Before engaging with our Concierge Consulting teams, we request that the following 2 prerequisites be met:

• Product Training: Before implementation begins, it is essential for your technical teams to complete the online K2view product courses.

  This training is crucial for ensuring the effectiveness of the consulting services. The training courses can be accessed online at K2view Academy. It's important to note that training hours are not counted towards the Concierge Consulting hours.

• Kickoff Meeting: A kickoff meeting will be conducted with both K2view and the customer to introduce each other, discuss the customer's requirements, explain the engagement process with K2view's Delivery team, go over SLAs, and more.
  
  This meeting will involve the participation of a K2view Customer Business Executive (CBE), K2view Customer Success Engineer (CSE), and the K2view Regional Delivery Manager.

Our Concierge Consulting packages will provide to you a comprehensive guidance and support through all phases, from purchase to production and postproduction.

Concierge consulting covers the following activities:

• Discovery and assessment: Conduct project assessment, identify key data sources and integration challenges.
• Requirements gathering: Facilitate stakeholder engagement and identify project objectives.
• Architecture & solution design: Collaborate with technical teams, advise on integration patterns and data modeling.
• Implementation: Advise on data mapping and transformation, review implementation, advise on implementation issues.
• System integration, installation, and configuration: Systems integration guidance for connectivity, APIs, GG, data extract, data transfer, environment configuration and dev-ops.
• Security: Advise best practices for access controls and data security measures, data masking, encryption.
• Testing: Advice on implementation verification testing, review performance results, suggested optimizations.
• Optimization: Advise on issue troubleshooting, review implementation, advise on configuration optimizations.
• Rollout & post-production: Advise on hardware definition and sizing, design, implementation, testing, production environment configuration, review non-functional test results, advise on performance optimizations, production deployment, rollout plan and runbook, integration with monitoring systems and monitoring metrics and alerts.
• Training and knowledge transfer
• Support and communication

In summary, our Concierge Consulting service is designed to offer comprehensive guidance and support throughout your entire license term.  

From the initial kickoff meeting to the ongoing support provided, our goal is to ensure a seamless and successful adoption of our products. With a focus on collaboration, expertise, and efficient tracking, we're committed to maximizing the value you derive from our products and services.