Data Grounded AI Chatbot

Increase call center efficiency

Empower agents with virtual assistants, to achieve faster call resolution, shorter wait times, and quicker agent onboarding.

Make interactions more personal

Leveraging GenAI and customer data to tailor responses based on individual customer behavior, preferences, and context.

Boost customer satisfaction

Providing more accurate and consistent responses, more quickly, at enterprise scale.

An AI chatbot without enterprise data can converse - but it can’t help.

Grounded in real-time, governed, and contextual data, it can finally understand the customer — not just the question.

K2view gives your chatbot real-time access to enterprise data - so it knows your customer, not just their query.

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AI chatbots deliver the best results when they’re powered by complete, accurate, and timely customer data. K2view's semantic data layer makes this possible by instantly and securely connecting multi-source enterprise data to chatbots, providing real-time, context-rich information for every interaction.

It unifies and harmonizes fragmented customer data, applying dynamic caching, cleansing, and anonymization so chatbots always access clean, compliant, and up-to-date information.

Using Retrieval-Augmented Generation (RAG) or Model Context Protocol (MCP), the semantic layer exposes structured and unstructured data to ground chatbot responses—ensuring precision, personalization, and trust at scale.

Pelephone case study

Pelephone powers its GenAI chatbot with real-time data from K2view

"For a GenAI-powered chatbot to be smart and effective, a GenAI-ready data infrastructure is required. That’s where K2view enters the picture."

Maya Bachar Gilad, Chief Information Officer, Pelephone

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"For a GenAI-powered chatbot to be smart and effective, a GenAI-ready data infrastructure is required. That’s where K2view enters the picture."

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Read the case study

Cellcom case study

Cellcom's AI chatbot combines GenAI and customer data to improve customer service

"K2view GenAi allows us to combine GenAI and customer data to transform customer service, and deliver real business value faster than ever."

Victor Malka, Chief Information Officer, Cellcom

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"K2view GenAi allows us to combine GenAI and customer data to transform customer service, and deliver real business value faster than ever."

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Gartner Peer Review

"K2view has a unique approach of integrating enterprise data with the LLM's advantage"

Office of the CIO manager, Telecom

Company size: 50M - 250M USD

Frame 91213

Office of the CIO manager, Telecom

AI chatbot for customer service

Telco | AI chatbot for customer service

Elevate your users' chatbot experiences with personalized answers, and reduce your costs with higher first contact resolution rates.

Call center virtual assistance

Banking | Call center virtual assistant

Provide your call center reps with 360° customer views and real-time insights, for greater customer satisfaction and reduced call times.

Internal HR applications

Enterprise | Internal HR applications

Inject employee data into your HR app to provide users with individually tailored responses about attendance, benefits, and vacation time.