360 Customer View.

Holistic, trusted customer view, in real time

360 Customer View- interactions, transaction, and insights

Master + transaction + interaction data

Unified 360 Customer View, enriched with insights from real-time analytics

A micro-DB for each and every 360 Customer View

A micro-DB for each and every customer

Millisecond access to the 360 Customer View, always in sync, totally secure

Customer 360 View

All the truth and nothing but the truth

A single, complete, and trusted view for every customer

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A real-time Customer 360 View, for personalized experiences

Every one of your customers has a personal relationship with your business that spans multiple touch points across multiple channels.

K2View 360 Customer View discovers, integrates, orchestrates, enriches, and governs all the meaningful customer data available to your business.

Since the platform collects all the customer data across all channels – and enriches it with real-time insights – K2View can deliver a consistent, personalized, and delightful experience across the customer journey.

360 Customer View for operational intelligence

Profitable interactions, happy business

With 360 Customer View, enterprises can also ensure that the experiences they deliver are profitable to the business. 

Quick and secure access to complete customer data can feed real-time customer analytics and decisioning, to get the most out of every customer interaction:

  • Deliver the right campaigns to the right customers
  • Maximize cross-sell/ up-sell opportunities
  • Reduce contact center call handling time
  • Increase first contact resolution
  • Minimize customer churn
360 Customer View rapid delivery

Zero to 360
in a matter of weeks

At the core of the solution is a Customer Data Hub (CDH) that centralizes the data required to deliver the 360 Customer View solution.

The CDH seamlessly connects to virtually all enterprise data sources out-of-the-box - structured and unstructured. It then unifies, deduplicates, cleanses, and applies identity resolution to the integrated data – without coding.

And built-in Microservice Automation makes it easy for any business application to securely access the data via web services, in milliseconds.

High-speed 360 Customer View for a superior experience

Customer 360
across the enterprise

Gaining a trusted, and real-time 360 Customer View is a requirement of dozens of operational use cases across the enterprise  - impacting multiple departments. From marketing and sales, to compliance and customer service.

K2View 360 Customer View is the solution of choice for enterprises that seek a "build-once/use-many" approach to customer data.

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Customer
care

Reduce average handle time, improve first contact resolution, reduce churn

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Web and mobile
self-service

Improve customer experience, promote cross-sell, up-sell offers

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Field
services

Minimize redundant customer visits, increase after sales services

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Customer
analytics

Determine customer preferences, sentiment, propensity to churn

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Customer segmentation

Target the right customers with the right offers 

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Data
privacy

Conform to data privacy regulations while minimizing operational costs

See what a 360 Customer View can do for you