Pelephone elevates customer experience with K2view GenAI Data Fusion
Case Study: Reducing call handling times and increasing first contact resolution with GenAI and enterprise data
Maya Bachar Gilad
Chief Information Officer, Pelephone
"For a GenAI-powered chatbot to be smart and effective, a GenAI-ready data infrastructure is required. That’s where K2view enters the picture. With K2view we can safely ground our GenAI apps with customers’ data to anticipate and prioritize the reasons for a call."
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