Gartner® Report: Agentic AI for Customer Service

In this complimentary Gartner report, we believe you’ll learn where agentic AI delivers measurable business impact—and when to rely on simpler automation or human agents instead

“Gartner, When to Use (and When Not to Use) Agentic AI for Customer Service, Francesco Vicchi, Daniel O'Sullivan, 18 September, 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.”

Identify the right use cases

See where agentic AI excels—complex, repeatable, and time-sensitive scenarios that drive efficiency, quality, and revenue.

Ensure Data Readiness

Agentic AI needs clean, connected data. Learn why poor data leads to bad decisions - and how to get your systems ready.

Gain a competitive edge

Cut through the AI hype. Learn how customer service leaders can create a phased roadmap, prove quick wins, and scale with confidence.