K2view named a Visionary in Gartner’s Magic Quadrant 🎉

Read More arrow--cta
Book a Demo
Start Free
Start Free
Book a Demo
  • Platform
  • Solutions
  • Company
  • Resources
Resources
Resources
Education & Training

Entel improves performance by 70%
with K2view Data Product Platform

10.1 million subscribers
36.1% postpaid market share
39.6% service revenue market share
K2view customer since 2018

Product

Resources

K2view has transformed how we manage data access across our channels. With a 70% improvement in API performance and response times averaging 200ms or less, we've successfully decoupled our channels from backend systems while protecting our core infrastructure from massive read operations.

Eduardo Romano

Head of Digital Channels, IT at Entel

The business impact for Entel

With the K2view Product Platform, Entel realized a:

tick-May-29-2023-07-43-05-7438-PM

70% improvement in API performance for all solutions

tick-May-29-2023-07-43-05-7438-PM

200ms average response time for all integrated APIs

tick-May-29-2023-07-43-05-7438-PM

24% quicker transaction processing

Founded in 1964 and headquartered in Santiago, Chile, Entel (Empresa Nacional de Telecomunicaciones S.A.) stands as the country's leading telco.

Serving over 10.1 million subscribers across Chile and Peru, Entel offers mobile, fixed-line, broadband, fiber-to-the-home (FTTH), digital TV, enterprise IT, and data center services for consumer, corporate, SME, and residential market segments. 

Entel star gazer-1
Read More

Key goals

  • Expansion across Chile and Peru

  • Migration to an advanced Data Product Platform

  • Improved performance tracking and resource optimization 

  • Better service delivery via a Customer 360 view

Entel migrated to the K2view Data Product Platform to realize these goals, achieving transformative results in record time.

Key challenges

Entel faced critical infrastructure challenges that threatened system stability and performance, such as:

Backend system vulnerability

Entel's backend systems were exposed to massive data read access requests, particularly for low-variance data. This created significant performance bottlenecks and stability risks that could impact service delivery across all channels.

Tight channel coupling

The existing architecture created heavy dependencies between channels and core record systems. This tight coupling reduced operational flexibility, increased maintenance complexity, and made it difficult to scale services independently.

Slow response times

The current data access infrastructure resulted in higher response times that negatively impacted the performance perceived by channels. These delays affected customer experience and operational efficiency across Entel's extensive service portfolio.

torre-entel-lugar-emblematico

Solution and results

Data protection and efficiency

The K2view Data Product Platform introduced a protective layer that shields backend systems from excessive read requests. By optimizing how data is accessed and managed, the platform creates a buffer between channels and core systems – ensuring stability while maintaining performance.

Channel decoupling architecture

The implementation successfully decoupled channels from record systems, dramatically improving scalability, maintainability, and system resilience. This architectural change enabled independent scaling of different services and reduced the complexity of system maintenance.

Performance optimization

 New APIs significantly reduced response times, delivering faster data access and an enhanced experience across all channels. The solution was designed to handle high-volume, concurrent requests while maintaining consistent performance standards.

Looking ahead

The success of the K2view Data Product Platform implementation has positioned Entel to undertake broader digital transformation initiatives. With proven performance improvements and architectural benefits, Entel is now well-positioned to:

  • Scale the solution across their multi-country operations
  • Implement advanced data management strategies
  • Continue modernizing their data infrastructure
  • Maintain their leadership position in Chile's competitive telco market 

How can real-time data integration
transform YOUR business?

Get Demo

Explore more stories

Vodafone case study

By merging customer data, the new entity shrinks customer call volume by 70%

Read Case Study
K2View Resources_K2View Case Study_Cellcom Customer 360

Customer 360 Drives World-Class Customer Experience for Cellcom

Read Case Study
Home investor-1

After centralizing test data management in K2tdm, 
productivity shot up 40%

Read Case Study
gdpr
california
Group 838964