Gaining on-the-spot customer insights, for more personalized and profitable interactions
Identifying and remediating operational bottlenecks early, before they amplify
Defining business controls and operating thresholds, for quick response and resolution
Operational Intelligence (OI) is a category of real-time business analytics that delivers visibility and insight into data, streaming events, and business operations.
Operational intelligence solutions are enabled by K2View's operational operational data fabric, which ingests streaming data feeds and event data. This data is unified, normalized, and organized in real time into patented, high-performance Micro-Databases™ – one micro-DB containing all the data for every business entity that is analyzed.
The platform scales to manage hundreds of millions of micro-DBs, and serves the data to decisioning and ML engines to deliver insights that drive immediate action.
K2View Operational Intelligence enables B2C enterprises to become hyper-personalized in engaging with their customers, at every touch point. Equipped with a 360 Customer View, real-time decisioning can be applied to:
Operational intelligence is ideal for banks, insurance firms, and stock brokerages. Constantly changing prices, assets, and trends, coupled with a massive volume of transactions, make manual tracking and decision-making impossible.
The K2View platform ingests and unifies huge amounts of financial data from dozens of disparate internal and external sources, to improve controls related to risk and data privacy management, as well as effective data governance and data quality.
In healthcare, K2View Operational Intelligence can provide a real-time view of a patient’s medical history, drug prescriptions, allergic reactions to medication, immunization dates, and so on. This end-to-end perspective – coupled with the ever-changing availability of specialists, facilities, and medications – allows HMOs and medical practitioners to provide the most suitable treatments, drugs, and services to their patients, improving healthcare quality, and providing better long-term care.
Flag transactions performed in close succession, but in different locations
Match the right agent to the customer, based on the customer's intent and preferences
Deliver personalized offers based on a customer's needs, preferences, and behaviors
